We choose the fastest and less carbon foot print shipping methods available after you place the order. Most of the times, deliveries are made in just 2-4 working days providing tracking information in 24-48 hours.
1 Year Warranty
Manufacturer's Warranty.
What's Manufacturer's Warranty?
The 1-Year Minimum Warranty coverage is provided by the manufacturer. We can assist in the event of a claim on behalf of our customers. To claim your warranty, please visit our warranty centre.
30 Days Returns Policy
Money Back Guarantee.
What's money back guarantee?
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@stickatree.co.uk.
If you cancel this contract during the 30 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
*Customer will have to face the cost of returning the product(s).
We strive to provide a seamless shopping experience, and we kindly ask that you review our terms before placing an order.
Please, Shop Responsibly. Stick a Tree Team
Full English Customer Service
Get an answer in 5-10 minutes.
How's Stick a Tree Customer Service?
At Stick a Tree we aim to provide the highest quality of customer support available in English and Spanish.
We offer Life-Time customer service for our customers so you can rest assure we'll sort any problem you face.
Feel free to contact us and have a chat! We're here to help you.
At Stick a Tree, we're dedicated to ensuring your satisfaction with every electric bike purchase. We offer a selection of products from various trusted brands, all of which include a manufacturer's warranty to guarantee quality and performance. Please note that Stick a Tree handles warranty applications on behalf of customers, and the submission of evidence such as videos, pictures, etc., is mandatory to process claims effectively.
All electric bikes sold by Stick a Tree are covered by a minimum one-year manufacturer's warranty.
Warranty coverage varies depending on the brand and model of the electric bike. For detailed warranty information, please refer to the specific product page on our website.
Warranty Claims:
To claim warranty coverage, customers must contact Stick a Tree and provide evidence of the issue, such as videos, pictures, etc.
Stick a Tree will manage the warranty application process with the manufacturer on behalf of the customer.
Evidence Submission:
It is mandatory for customers to record a video or take pictures when opening the package to ensure evidence of any manufacturer fault.
Clear documentation of the issue is necessary to expedite the warranty claim process.
Exclusions:
The manufacturer's warranty does not cover damages resulting from misuse, neglect, accidents, or unauthorised modifications.
Normal wear and tear, including tire wear, brake pads, and other consumable components, are not covered under the warranty unless deemed defective upon arrival.
Customer Responsibilities:
Customers are responsible for properly maintaining and caring for their electric bikes as per the manufacturer's guidelines.
Any modifications or alterations made to the electric bike may void the manufacturer's warranty.
Limitation of Liability:
Stick a Tree and its affiliated retailers shall not be liable for any indirect, incidental, or consequential damages arising from the use of the electric bike.
The manufacturer's warranty is the sole remedy for any defects or issues with the electric bike.
Policy Updates:
Stick a Tree reserves the right to update or modify this warranty policy as needed. Any changes will be reflected on our website.
For further details regarding warranty coverage for specific electric bikes, please visit the respective warranty pages on our website.
Please contact us if you have any questions or require assistance regarding warranties for your electric bike purchase from Stick a Tree. We're here to help ensure your satisfaction with every ride.
Your order will be normally delivered in 2-5 working days.
External factors (traffic, address access, courier issues, etc) may occasionally result in longer delivery times.
Handling and Processing Time:
We require 24-48 hours to process and prepare your order and email you a shipping notification.
Free Shipping to UK Mainland:
We offer free shipping to addresses within the UK mainland.
Shipping Method:
We strive to deliver your order using the fastest, safest, and less carbon footprint shipping methods.
Delivery Window Clarification:
While our standard delivery window is 2-7 working days, most deliveries are completed within a shorter timeframe (2-5).
We will send a delivery notification within 1-2 working days after you placed your order, providing tracking information to the email linked to the order.
Please do not contact us the day after you placed your order to ask when will be delivered. We aim to make your shopping experience straightforward and enjoyable.
Right to Cancel
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@stickatree.co.uk.
Products must be returned to us in the same condition as when they were delivered. This includes being in their original packaging, securely sealed, unused, and in a resalable condition (new).
We strive to provide a seamless shopping experience, and we kindly ask that you respect our terms before placing an order.
What Is The Max Range? What Is Battery’s Life? How Can I Maintain The Battery?
Assist Max range: 43.5 mi/70 km.Battery rated for 300 charge cycles(Battery efficiency down to 80%). (Approx 7-8 hours per charge session). Battery Maintain: Charge battery at least once a month if you plan to not use E-bike on a regular basis.
How/Where Can I Replace/Buy Parts/Accessories?
Parts covered by warranty are free! For parts not covered by warranty or accessories, please contact our customer service.
Can I Change The Max Speed? Is The Set Max Speed Legal In My Country?
Max speed of C6 is 25 km/h (15.53 mph). For the sake of safety, you can’t change the max speed setting. We set the max speed according to local laws/regulations.
Can I Get A Receipt?
Stick a Tree is a DYU Authorized Retailer to sell E-bikes in UK. We provide receipt after purchase. Please contact our customer service if you have any questions.
How Is Stick a Tree's Customer Service? Can I Get a Reply ASAP?
We provide support from Monday to Friday, and we will reply to your questions within 1-2 hours. Check our reviews and see how happy are our customers.
What's the delivery time frame?
2-7 working days but sometimes our customers receive their order in 2-4 days, it will depends on locations and different external factors such as traffic delays, stock, order process, etc. We provide tracking information in a maximum of 2 working days since order is placed.
DYU C6 Step-Thru 350W Pedal Assist
Dimensions
DYU C6's Features
C6
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