We choose the fastest and less carbon foot print shipping methods available after you place the order. Most of the times, deliveries are made in just 2-4 working days providing tracking information in 24-48 hours.
1 Year Warranty
Manufacturer's Warranty.
What's Manufacturer's Warranty?
The 1-Year Minimum Warranty coverage is provided by the manufacturer. We can assist in the event of a claim on behalf of our customers. To claim your warranty, please visit our warranty centre.
30 Days Returns Policy
Money Back Guarantee.
What's money back guarantee?
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@stickatree.co.uk.
If you cancel this contract during the 30 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
*Customer will have to face the cost of returning the product(s).
We strive to provide a seamless shopping experience, and we kindly ask that you review our terms before placing an order.
Please, Shop Responsibly. Stick a Tree Team
Full English Customer Service
Ask an expert.
How's Stick a Tree Customer Service?
At Stick a Tree we aim to provide the highest quality of customer support available in English and Spanish.
We offer Life-Time customer service for our customers so you can rest assure we'll sort any problem you face.
Feel free to contact us and have a chat! We're here to help you.
Powered by 250W: The bike is equipped with a 250W motor, providing efficient and reliable power for your rides.
Range up to 75 Miles: With its long-range capability, you can travel up to 75 miles on a single charge, offering extensive coverage for your journeys.
Full Suspension: Enjoy a smooth and comfortable ride on any terrain, thanks to the full suspension system that absorbs shocks and vibrations.
Foldable: This bike features a foldable design, allowing for easy storage and transportation, making it ideal for urban commuting and compact living spaces.
EU Certificated: The bike meets European Union certification standards, ensuring compliance with safety and quality regulations for peace of mind.
Recently bought Engwe engine X in their store, can't complain for the service provided,reply quickly to any questions,100% safe shop with lower prices.My bike reached me in four days,just after 70 miles done no issues with it👍, also will recommend this shop to anyone.special thanks to Jesus who politely answered to my asked questions.👌good luck in business and lots of same happy customers.
s
steven steward
Peace of mind
I brought a engwe engine x from engwe themselves for my partner and the process was extremely worrying. I thought I was buying from a UK warehouse but was then given a China Post tracking number. I couldn't get a response from customer service and the only number available was a number in France and still couldn't speak to anyone. I just had to hope the bike arrived. It eventually did.
Then I brought myself the engwe engine x from stickatree and was completely blown away with thier customer service. UK contact number. A gentleman named Jesus sent me all the information I requested via what's app. He truly went above and beyond. He proved that they indeed do have a UK warehouse. He contacted me every day with updates. Never have I been so well informed. The bike arrived in 4 days. In my experience customer service is crap everywhere you go these days so it was so refreshing to have such a smooth experience with this lot. The bike attrack a lot of attention and I'm forever recommending these guys. 👌😁
R
Rob Ferrier
Engwe engine X
Ordered a engwe engine X from stickatree,but it was out of stock, thay apologized and offered a refund or to keep the order live and thay would email me when the bike was going to be back in stock, which thay did all along the way the customer service was better than you would expect.
Would thoroughly recommend this company
If there were more stars I'd add them .
Great service thanks
B
Barry Simpson
Super bike
Been using this bike for 2 weeks now going to work, 80km I've done. What a great bike. Fender bracket did break though but engwe have sent another out straight away. Service has been very good. Happy with my purchase.
Frequently Asked Questions
1. When will my order be delivered?
Our delivery window is 2-5 working days. We'll send you an email with tracking information within 24-48 hours after your order is placed.
Sometimes, there are external factors we can't control. If your delivery is delayed, we'll contact you to let you know.
2. Do you accept returns?
Yes, we accept returns within our 30-day policy, commencing from the day you receive your order. Returned items must be in their original condition, including packaging and labels.
If you wish to return items after the 30-day period, please contact us with your reason, and we'll work to find a solution for you.
3. Where are the products shipped from?
All the products we sell in our shop are shipped from the United Kingdom. Otherwise, we wouldn't be able to offer Free Express Delivery.
Note: Some Engwe products could be delivered from the Ireland Warehouse, but delivery times won't be affected
*FedEx, DX, Panther & BJs.
4. Do you offer monthly payments?
Stick a Tree has partnered with PayPal and Klarna to offer "pay in 3 interest-free instalments" in the United Kingdom.
Just select your payment method (PayPal or Klarna) at checkout, and you'll be redirected to their portal to complete the payment.
5. Do the products comes with warranty?
Every brand we carry comes with a minimum of a 1-year warranty from the manufacturer. For specific information about each brand, please visit our warranty page.
6. Is Stick a Tree a legitimate business?
In short, YES. Stick a Tree is a UK-based business registered with Companies House under registration number 15080857.
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