We choose the fastest and less carbon foot print shipping methods available after you place the order. Most of the times, deliveries are made in just 2-4 working days providing tracking information in 24-48 hours.
1 Year Warranty
Manufacturer's Warranty.
What's Manufacturer's Warranty?
The 1-Year Minimum Warranty coverage is provided by the manufacturer. We can assist in the event of a claim on behalf of our customers. To claim your warranty, please visit our warranty centre.
30 Days Returns Policy
Money Back Guarantee.
What's money back guarantee?
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@stickatree.co.uk.
If you cancel this contract during the 30 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
*Customer will have to face the cost of returning the product(s).
We strive to provide a seamless shopping experience, and we kindly ask that you review our terms before placing an order.
Please, Shop Responsibly. Stick a Tree Team
Full English Customer Service
Ask an expert.
How's Stick a Tree Customer Service?
At Stick a Tree we aim to provide the highest quality of customer support available in English and Spanish.
We offer Life-Time customer service for our customers so you can rest assure we'll sort any problem you face.
Feel free to contact us and have a chat! We're here to help you.
Hi I would definitely recommend this company the after sales is outstanding
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BILL Muirhead
EP-2 Pro review
Excellent value for money. Company responded well and quickly to communication. Would highly recommend.
S
Shaun Connolly
Electric bike
This bike is fantastic. Easy to put together and very easy to fold and put in the car. It is slightly heavy but that's what you get with a well built bike.Great to look at and it really moves. Can't recommend enough.
A
Alessio Agosta
beautiful, comfortable and fast
I only encountered a noise in the front fork, I think it comes from the attachment of the handlebar bar, can you help me?
I'm sorry to hear you are having problems with the front fork, we'll send you an email with the instructions to follow and sort it out quick for you, you can always check our warranty page link in the product description.
M
Michael Gibson
Engwe ep-2 pro
Great bike, good fun riding and does exactly what it says. Not too difficult to put together and quick delivery. Only had a few rides so far but no complaints whatsoever
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