Thank you for shopping at Stick a Tree. If you are not entirely satisfied with your purchase, we are here to help.
Right to Cancel
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@stickatree.co.uk.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 30 days cancellation period.
Effects of Cancellation
If you cancel this contract during the 30 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (admin fees may apply). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods labelled as new.
To Return a Product To Us
Please make sure that the product was received by you in the last 14 days.
Send an email to sales@stickatree.co.uk.
Your email should have the following information so that we can process a return.
When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Sending A Return Back To Us
Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).
Damaged Or Faulty Items Received By You
If you received a damaged or faulty product, please notify us immediately for assistance providing high quality pictures as evidence
Sale items can be refunded.
Product Conditions
Products must be returned to us in the same condition as when they were delivered. This includes being in their original packaging, securely sealed, unused, and in a resalable condition (new).
We strive to provide a seamless shopping experience, and we kindly ask that you review our terms before placing an order.
Please, Shop Responsibly.
Stick a Tree Team
No issues at all upon purchasing the Engwe engine pro. First time using stick a tree and I'll gladly use them again. The website is very easy to use and all the products are well listed with enough information regarding the product. Payment was quick and easy and delivery was pretty fast. I ordered my bike on a Thursday, it was dispatched Friday and arrived the following Tuesday. The order arrived in excellent condition, extremely well packaged and no issues upon building and using the bike.
Hello to any looker via company Stick A Tree buying a ebike or parts ect there very prompt getting back to any your sales or help with situations problems you Need. Thanks again for your Help Norman
This is my first experience of dealing with Stick a Tree and, in spite of the slightly odd name, I have enjoyed very personal and attentive service. The bike arrived today in pristine condition, and was extremely well packed by the manufacturer, ADO E-Bike. I have absolutely no problem in recommending them for future, prospective customers. As eBay positive feedback would finish...AAAAA+++++!
I couldn’t ask for more. Item arrived bang on arrival time and in perfect condition.
A great price as well.
I’ve already recommended to friends.
Thank you
Recently bought Engwe engine X in their store, can't complain for the service provided,reply quickly to any questions,100% safe shop with lower prices.My bike reached me in four days,just after 70 miles done no issues with it👍, also will recommend this shop to anyone.special thanks to Jesus who politely answered to my asked questions.👌good luck in business and lots of same happy customers.
Great company to deal with order my himiway cobra only took 4 days for delivery Great looking bike Jesus kept me updated on delivery would definitely use them again thanks Mark
It was a really quick delivery had a small issue with the bike but the company stick a tree what I have bought it from have been absolutely amazing the part what I needed was delivered within days and all issues with the bike have been resolved. I would recommend this site to any friends or family the company have been so supportive and have always replied back to me within minute its nice to have a company that means what it says and gives you the support what you need.
Absolutely first class service couldn’t recommend stick a tree enough fabulous guys there thanks you
All good, there was bit delays with delivery but they gave me some free gifts . Great contact with shop.
Very lovely bike , am very pleased with my new bike rides so smooth too n very fast too 👍
Good contact with the shop- info and advice promptly given. Delivery spot on and well organised .
The bike supplied (Ado) is excellent. Top retail experience
This shop looked after me until the order was complete.
This bike is what I have been looking for. Excellent service. Ordered Christmas day delivered on the 28th, tracking was good and kept up to date. Was a bit unsure of using a company as I usually stick with ebay. Arrived in good condition. I can not fault the service.
Hi I would definitely recommend this company the after sales is outstanding
I brought a engwe engine x from engwe themselves for my partner and the process was extremely worrying. I thought I was buying from a UK warehouse but was then given a China Post tracking number. I couldn't get a response from customer service and the only number available was a number in France and still couldn't speak to anyone. I just had to hope the bike arrived. It eventually did.
Then I brought myself the engwe engine x from stickatree and was completely blown away with thier customer service. UK contact number. A gentleman named Jesus sent me all the information I requested via what's app. He truly went above and beyond. He proved that they indeed do have a UK warehouse. He contacted me every day with updates. Never have I been so well informed. The bike arrived in 4 days. In my experience customer service is crap everywhere you go these days so it was so refreshing to have such a smooth experience with this lot. The bike attrack a lot of attention and I'm forever recommending these guys. 👌😁
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