Samebike RS-A01 Urban Electric Bike

Stick a Tree Electric Bikes Warranty Policy

At Stick a Tree, we're dedicated to ensuring your satisfaction with every electric bike purchase. We offer a selection of products from various trusted brands, all of which include a manufacturer's warranty to guarantee quality and performance. Please note that Stick a Tree handles warranty applications on behalf of customers, and the submission of evidence such as videos, pictures, etc., is mandatory to process claims effectively.

Last Updated: 01/09/2023

Visit our Warranty Center for further details.

Warranty Coverage:

• All electric bikes sold by Stick a Tree are covered by a minimum one-year manufacturer's warranty.
• Warranty coverage varies depending on the brand and model of the electric bike. For detailed warranty information, please refer to the specific product page on our website.

Warranty Claims:

• To claim warranty coverage, customers must contact Stick a Tree and provide evidence of the issue, such as videos, pictures, etc.
• Stick a Tree will manage the warranty application process with the manufacturer on behalf of the customer.

Evidence Submission:

• It is mandatory for customers to record a video or take pictures when opening the package to ensure evidence of any manufacturer fault.
• Clear documentation of the issue is necessary to expedite the warranty claim process.

Exclusions:

• The manufacturer's warranty does not cover damages resulting from misuse, neglect, accidents, or unauthorised modifications.
• Normal wear and tear, including tire wear, brake pads, and other consumable components, are not covered under the warranty unless deemed defective upon arrival.

Customer Responsibilities:

• Customers are responsible for properly maintaining and caring for their electric bikes as per the manufacturer's guidelines.
• Any modifications or alterations made to the electric bike may void the manufacturer's warranty.

Limitation of Liability:

• Stick a Tree and its affiliated retailers shall not be liable for any indirect, incidental, or consequential damages arising from the use of the electric bike.
• The manufacturer's warranty is the sole remedy for any defects or issues with the electric bike.

Policy Updates:

• Stick a Tree reserves the right to update or modify this warranty policy as needed. Any changes will be reflected on our website.

For further details regarding warranty coverage for specific electric bikes, please visit the respective warranty pages on our website.

Please contact us if you have any questions or require assistance regarding warranties for your electric bike purchase from Stick a Tree. We're here to help ensure your satisfaction with every ride.

Thank you for choosing us!