We choose the fastest and less carbon foot print shipping methods available after you place the order. Most of the times, deliveries are made in just 2-4 working days providing tracking information in 24-48 hours.
2 Year Warranty
Manufacturer's Warranty.
What's Manufacturer's Warranty?
The 1-Year Minimum Warranty coverage is provided by the manufacturer. We can assist in the event of a claim on behalf of our customers. To claim your warranty, please visit our warranty centre.
30 Days Returns Policy
Money Back Guarantee.
What's money back guarantee?
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@stickatree.co.uk.
If you cancel this contract during the 30 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
*Customer will have to face the cost of returning the product(s).
We strive to provide a seamless shopping experience, and we kindly ask that you review our terms before placing an order.
Please, Shop Responsibly. Stick a Tree Team
Full English Customer Service
Get an answer in 5-10 minutes.
How's Stick a Tree Customer Service?
At Stick a Tree we aim to provide the highest quality of customer support available in English and Spanish.
We offer Life-Time customer service for our customers so you can rest assure we'll sort any problem you face.
Feel free to contact us and have a chat! We're here to help you.
Does my height/weight suit the Cruiser Electric Bike?
For an optimal experience, we suggest a rider height range of 5'4" to 6'2", with a maximum payload capacity of 350 lbs. These specifications ensure both comfort and safety during your rides.
How quickly the Cruiser Electric Bike can be Assembled?
Typically, our customers require 45 to 70 minutes for bike assembly. Concerned about the time? Don't be. Explore the instruction video to guide you through the process effortlessly.
Is the Cruiser truly Adaptable to any Riding Situation?
Indeed, the Cruiser stands as a true testament to adaptability, offering an all-terrain electric bike that conquers jungles, forests, beaches, snowy landscapes, hills, and more. Experience its remarkable versatility firsthand, but... Why don't you check it for yourself? Check it on YouTube!
What Benefits Do Fat Tires Offer in All-Terrain Environments?
Experience unparalleled grip, skid resistance, and exceptional wet weather performance with our 20"x4" Kenda puncture-resistant tires. Rigorously tested for slippery surfaces, these tires feature a distinct tread pattern optimized for wet weather riding. The tire's wider width absorbs bumps, reducing fatigue and ensuring your safety as you ride.
Is the Cruiser Electric Bike compliant with UK regulations?
To answer concisely, absolutely. The Cruiser Electric Bike aligns with UK regulations and is equipped with a 250W motor, limited to a top speed of 15.5 mph as per the requirements.
Is the Cruiser Water Resistant?
Certainly. The Cruiser boasts water resistance. Maintaining it is similar to upkeeping a regular bicycle. While the battery can withstand water, it's recommended to detach it before cleaning your electric bike for added precaution.
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