Warranty Information

Parts	Warranty Time
Structural parts:
Frame: ADO A16+	2 years
Frame: ADO A20+	2 years
Frame: ADOA20F+	2 years
Frame: ADO Beast 20F	2 years
Frame: ADO DECE300C	5 years
Frame: ADO AIR20	5 years
Frame: ADO AIR20S	5 years
Frame: ADO AIR28	5 years
Front Fork	1 year
Seat Tube	1 year
Handlebar	1 year
Aheadset Stem	1 year
Brake Handle	1 year
Brake Lever	1 year
Sprocket Crank	1 year
Chain Wheel	1 year
Thumb Shifter	1 year
Derailleur	1 year
Electric parts:
Charger	1 year
Battery	1 year
Motor	1 year
Controller	1 year
Instrument	1 year
Booster	1 year
USB Charger	1 year
Acceleration Handle	1 year
2in1 Switch	1 year
Head Light	1 year

Note:

Frame issues excluded from this warranty include but are not limited to:

1. Corrosion

2. Paint fade, scratches, and impact marks

3. Impact damage

4.  Non-reversible modification (such as drilling or welding)

5.  Chain guard mounted to the frame, if applicable

 

Battery non-warranty situation：

1.  Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electricalor electromechanical stress;

2.  Defects or damage caused by private modification

3.  Scratches, dents, and cosmetic damage, unless caused by ADO Ebike;

4 . Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

5.  Ordinary wear and tear;

6.  Defects or damage to the Products caused by the use of accessories, products, or   ancillary/peripheral equipment not furnished or approved by ADO Ebike for the Products;

7.  Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner’s Manual;

8.  Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

This Limited Warranty Does Not Cover:

1. Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);

2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;

3. The Warranty of the frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware only extendsone week after receiving the goods. Parts damaged during use after seven days will be charged to the customer;

4. Labor charges for part replacement or changeover;

5. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

6. Scratches, dents, and cosmetic damage not caused by ADO Ebike;

7. Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

8. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by ADO Ebike for the Products;

9. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner’s Manual;

10. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

11. Ordinary wear and tear not resultingfrom defects in workmanship or materials. Wear and tear can be assessed by ADO Ebike. Parts not typically covered include but are not limited to:

Brake pads

Rotors

spokes

Tires/tubes

Chains

Chain rings

Cassettes

Crank-set